Brussels
MacBook repair for Brussels, in English
If you live in Brussels and work in English, getting a laptop repaired can feel like one errand too many. This page exists so it is not.
First the honest part
We do not have a shop in Brussels. Our workshop is in Zarren, in West Flanders, about 120 kilometres away. So you cannot drop in, and you do not need to: everything goes by bpost, insured in both directions.
Brussels is full of people who moved here for work and never quite got round to Dutch or French. That is fine for most of daily life and awkward the moment something technical breaks, because suddenly you are explaining a fault in a language you do not have the words for.
So we do all of it in English. The request form, the quote, the photos of your board, the questions halfway through, the invoice. We answer in English and we do not switch back on you.
What tends to come from Brussels
Mostly work machines: consultants, institutions, agencies, freelancers. Two things follow from that. The timing is never convenient, and what is on the machine usually matters more than the machine itself.
Which brings up the question people are too polite to ask: who is going to see my files? Our answer is in writing. We do not open your files. We do not ask for your password for component-level work. And if you want it on paper, we sign a confidentiality undertaking before you post anything at all.
From Brussels
What it means in practice.
For comparison: driving to Zarren and back is about 240 kilometres and half a working day. The parcel does it faster and costs you nothing.
Questions from Brussels
Can I really handle everything in English?
Yes, from the first message to the invoice. If it is easier for you to explain the fault by phone, call and we will take it in English.
My files are confidential. How does that work?
We do not open your files and we do not ask for your password for board work. If you want a signed confidentiality undertaking, ask and we will send it before you ship.
Can you invoice a company or an institution?
Yes. Put the billing details and any purchase order number in your request and the quote goes straight to the right person.
Next step
Broken machine, and work on it?
Describe what happened in English. You get a price estimate and a shipping label within one working day.